Privacy Policy

What we collect

• Account details: username, email, password (hashed), age confirmation and preferences.
• Gameplay and platform data: in-game progress, purchases/entitlements, matchmaking/anti-cheat signals, and logs.
• Device/analytics: IP address, device identifiers, browser/app version, language, crash/diagnostics, cookie IDs and usage metrics.
• Support/contact: messages you send, attachments, and any verification needed to resolve issues.

Why we collect it and how we use it

• Provide and secure the service (accounts, gameplay features, fraud prevention, troubleshooting).
• Operate and improve Zantrixonz.com (analytics, performance monitoring, feature testing).
• Communicate with you (service notices, support responses). Marketing messages are only sent where permitted and you can opt out.
• Meet legal obligations and enforce our terms.

Sharing and service providers

We may share personal information with trusted processors that help us run the site (for example hosting/cloud infrastructure, analytics, communications/email delivery, customer support tools, and payment or fraud-prevention providers if purchases are offered). We require providers to protect information and use it only for our instructions. We may also disclose information where required by law, or to protect users and our service.

Cookies and similar technologies

We use cookies/local storage for login sessions, security and remembering preferences. We may use analytics cookies to understand usage. You can control cookies through your browser settings, but some features may not work without them.

Retention

We keep personal information only as long as needed for the purposes above, including security, dispute resolution and legal compliance. We then delete or de-identify it, unless we are required or permitted to retain it longer.

Your rights (New Zealand Privacy Act 2020)

• Request access to personal information we hold about you.
• Request correction of your information (and ask us to attach a statement if we do not agree).
• Make a complaint to us, and if unresolved you may contact the Office of the Privacy Commissioner (OPC).

To make a request, contact us using the details below. We may need to verify your identity.

Cross-border disclosures

Some service providers may store or process information outside New Zealand. When we disclose information overseas, we take reasonable steps to ensure it is protected in a way that is comparable to New Zealand privacy safeguards (including contractual protections), as required by the Privacy Act 2020.

Security

We use reasonable technical and organisational safeguards designed to protect personal information (for example access controls and encryption where appropriate). No method of transmission or storage is fully secure.